The important bits
The T's & C's
Terms and Conditions
1. DEFINITIONS
1.1
“Let’s Go-Let’s Go" and “we” means the company or person with whom you have
entered into this agreement, and refers to the trading name f or the classes you
are attending or enrolling on and no other entity of Let’s Go- Let’s Go,
1.2
"Parent" means a parent or legal guardian who will be responsible for the payment of the Fees and who is the contracting party to this contract. "Carer" means the person/persons who attend the classes or any part of it, with the pupil.
1.3
"Pupil" means the child/teenager attending the classes on the enrolment Form (see clause 1.5).
1.4
"Class(es)" means all Let’s Go-Let’s Go sessions including:
Kids classes (6-13 years old)
Personal Trainings classes for adults/children/teenagers
Group training classes for Adults and Teenagers
1.5
"Enrolment Form" means the online form to attend Let’s Go-Let’s Go Classes (see clause 1.4).
1.6
“Members” means all customers who signed up for Let’s Go-Let’s Go adult classes (see clause 1.4).
1.7
“Members”, “the Parent” and “The Carer” may be hereafter jointly referred to as “customers”.
1.8
"Coach" means the individual(s), employed by Let’s Go-Let’s Go to teach Classes. Whilst every effort will be taken to maintain the consistency of the Coaches during the term, Let’s Go-Let’s Go unreservedly retain the right to change the coaching staff if and when we deem necessary.
1.9
"Fee" means the monetary cost per course as specified on the Enrolment form.
1.10
“New Customers” refers to all customers who are attending a Let’s Go-Let’s Go Class for the first time.
1.11
“Terms" means the terms and conditions set out in this document and any special terms and conditions agreed in writing by Let’s Go-Let’s Go and customers.
1.12
”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. ACCEPTANCE OF TERMS AND CONDITIONS
2.1
Please read these Terms carefully before you book our Classes. These Terms tell you who we are, how we will provide classes to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
2.2
All those wishing to attend Let’s Go-Let’s Go Classes must agree to the terms and conditions set out below. The Terms shall be deemed to have been accepted by customers upon payment of the Fee. Payment by the Carer shall be deemed to have been made on behalf of the Parent.
2.3
These are the terms and conditions on which we provide Let’s Go-Let’s Go Classes to you. No variation or addition to the Terms shall be binding unless agreed in writing by Let’s Go-Let’s Go and the Members/Parent or Carer.
2.4
All agreements relating to the teaching of the Classes by Let’s Go-Let’s Go to the Pupil/Members are subject to these Terms to the exclusion of all other terms and conditions.
2.5
In the unlikely event of customers failing to abide by these terms and conditions, customers may be requested to discontinue with Let’s Go-Let’s Go. In this instance, Let’s Go-Let’s Go will be under no obligation to provide a refund for any outstanding Classes.
2.6
Customers agree to keep the content of the Let’s Go-Let’s Go Classes confidential and not to copy or use any aspect of the Let’s Go-Let’s Go Classes directly or indirectly. Customers agree not to manage, operate, or assist in the organization of any business which competes with Let’s Go-Let’s Go during the membership and for a period of 2 (two) years afterward directly or indirectly.
3. BOOKING, PAYMENT & CANCELLATION
3.1
Booking a Class
3.1.1
You can make a Class booking on our website at www.letsgolettsgow.com or over the phone via the contact details on our website.
3.1.2
You must provide us with specific personal information to book a Class with us. Full details of the information we collect can be found in our Data Privacy Policy (see clause 11).
3.1.3
During the booking process, you will be asked to read and agree to our Terms and Conditions (this document), which include our Classes’ Rules (see clause 7). Upon completion, you will receive a confirmation email detailing what you have booked, information about the time/location of your Classes, and other information about the program.
3.1.4
All Class timetables are correct at the time of publishing. If your Class time/location changes, we will contact you.
3.1.5
All of our prices include standard rate VAT where applicable.
3.2
Payment
3.2.1
Classes are paid over 12 monthly payments/installments. Our monthly fees when paid in full cover training throughout Summer, Autumn, and Spring Terms annually. Classes can only be paid termly or as a one-off class purchase. If you book a monthly direct debit membership with Let’s Go-Let’s Go and wish to cancel it, you will have to give us 30 days’ notice.
3.2.2
The Fee is non-refundable under any circumstances whatsoever except with the prior written agreement of Let’s Go-Let’s Go.
3.2.3
If Classes are canceled as a result of exceptional and unavoidable circumstances (e.g., disruption resulting from extreme weather conditions, pandemics, earthquakes, etc.), strikes, terrorist activity, or where local authorities/public guidance advise that Classes should be temporarily suspended for health or other reasons, then no refunds shall be given. We reserve the right to discuss any credit towards future classes with individual Parents/Members and are under no obligation to agree to such terms. Any such agreements shall be confidential between the two (2) parties. Let’s Go-Let’s Go reserves the right to change the format of Classes in line with public or government guidance. No refunds for these Classes shall be given.
3.2.4
Birthday Parties and Holiday Courses are run separately from our regular Classes. Payment for these will be taken separately and will not affect your term fees.
4. CANCELLATION BY LET’S GO-LET’S GO & ATTENDANCE
4.1
Let’s Go-Let’s Go may cancel this contract at any time before customers’ Classes for any reason whatsoever. Let’s Go-Let’s Go shall not be liable for any loss or damage whatsoever arising from such cancellation.
4.2
In the unlikely event of ‘last minute’ class changes or a class cancellation by us, Let’s Go-Let’s Go will notify you with as much notice as possible. Let’s Go-Let’s Go will not reimburse any expenses incurred by a customer failing to pick up their message.
4.3
If a Class is canceled by Let’s Go-Let’s Go and an alternative Class is not provided, we will offer you a credit for the value of the canceled Class to be used on a future date.
4.4
For kids' Class, if insufficient children are booked into your Class, we reserve the right to cancel the Class. In this instance, we will offer you either an alternative Class to attend or a refund will be given for any remaining sessions after the cancellation.
4.5
Customers understand that Classes are ongoing and to be used consecutively. No credits or refunds will be issued for missed Classes.
4.6
Your Class’s payment has reserved your place just for you and if you miss a Class for any reason, we are unable to refund you.
5. CANCELLATION BY CUSTOMERS
5.1
The cancellation rights generally available to customers in accordance with their statutory rights do not apply to the classes provided by us.
5.2
For New Customers, if for any reason you attend your first Class and decide that it is not for you, we will offer you a full refund of the monthly fee as long as you notify us in writing of your intention not to continue, within 24 hours of attending your first Class. If your request is not received in writing and/or is received after 24 hours of your first Class, you will not be eligible for a refund.
5.3
Customers who want to cancel their Classes can do so by notifying Let’s Go-Let’s Go, in writing, and giving 1 month’s (30 days) notice. Let’s Go-Let’s Go will confirm the date of their final class when the notice has been received. You can also cancel your membership on your account via our website. No refund nor credit will be given for any Classes that are unattended prior to and including the final Class unless Let’s Go-Let’s Go cancels a Class (see clause 4).
5.4
During the 1 (one) month’s notice period fees will be charged as per the existing payment schedule. At the end of the 1 (one) month’s notice period your account will be canceled and there will be no further charges from Let’s Go-Let’s Go.
6. CUSTOMERS’ RESPONSIBILITY
Customers warrant and represent that:
6.1
The information set out in the Enrolment Form is accurate in all respects and the customer will notify Let’s Go-Let’s Go of any change in such information immediately.
6.2
When attending the Class, the Member, the Pupil, or Carer will not be suffering from any contagious illness, disease, injury, or anything similar thereto.
6.3
It is the customer's responsibility to inform Let’s Go-Let’s Go of any condition/Illness/Injury/Allergy that could affect their own* (or their child’s capabilities) during Classes. You must agree to inform us of any changes as soon as you become aware of them. This can be updated by contacting info@letsgolettsgow.com. All information provided to us will be treated as strictly confidential. *On occasion, Let’s Go-Let’s Go Classes require Parent’s participation.
6.4
The Parent acknowledges and agrees that the Pupil shall be deemed to be under the direction, care, and control of the Carer throughout the Class and the Carer shall be responsible for the welfare and conduct of the Pupil throughout the Class.
6.5
The Parent shall indemnify and keep indemnified Let’s Go-Let’s Go against all loss (including loss of profit), liability, costs, and expenses which Let’s Go-Let’s Go shall incur directly or indirectly as a consequence of any action or inaction of the Parent, the Carer, or the Pupil.
6.6
Members, the Pupil and/or the Carer/Parent are expected to always behave in a civilized and respectful manner towards the Coaches, other customers, and any members. If Let’s Go-Let’s Go determines the behavior of Member, the Pupil, and/or the Parent/Carer to be unacceptable, Let’s Go-Let’s Go shall be entitled to exclude the Member, Pupil, and the Parent/Carer (or either of them) from Classes permanently or for such a period as Let’s Go-Let’s Go (in its entire discretion) determine.
6.7
The standard of behavior which is to be regarded as unacceptable at Classes shall be determined by Let’s Go-Let’s Go.
6.8
Customers accept that at times there will be physical contact between the Coach and the Pupil/Members, which will always be carried out in a professional and caring manner in line with our safeguarding policy.
7. CLASSES’ RULES
7.1
For Health and Safety purposes please supervise your Pupil around the pitch/venue prior to your Class start time.
7.2
Please remember that you are the responsible adult for your child when he/she is attending a Let’s Go-Let’s Go Class. Responsible adults should stay within easy sight and always reach of their child.
7.3
Please help us start and finish Classes on time by arriving promptly for your Class and taking any litter home with you when you leave. Please let the coaching team know if you must leave the Class early for any reason.
7.4
Please always keep buggies and associated equipment off or as far back from the Class area.
7.5
Customers should provide water, but no food must be eaten on the pitch to avoid the hazard of choking.
7.6
Customers should take all litter home with them following Classes.
7.7
We request that Members, the Carer/Parent/Pupil DO NOT take photographs or videos at Let’s Go-Let’s Go Classes. While our Coaches will do their best to enforce a total ban on the use of photographic/film or video equipment by Members, Parents/Carers at Classes, due to the nature of their work and the concentration required during the delivery of Classes, we are unable to guarantee this, and your cooperation would be appreciated. From time to time, Let’s Go-Let’s Go may organize photo shoots, where all parental consents have been obtained.
7.8
Please try to keep noise and disturbance from the sidelines to a minimum to avoid distracting your child and others.
7.9
For kids/teenagers’ classes, please ensure they are wearing proper acceptable sportswear as specified for each Class.
8. COMPLAINT’S PROCEDURE
8.1
We hope you will be very happy with our Classes but if you are at all unhappy, please follow our complaints procedure below:
8.1.1
Speak to the Coach and email info@letsgolettsgow.com who will try to resolve the matter to your satisfaction.
9. INTELLECTUAL PROPERTY & SITE’S INFORMATION
9.1
Let’s Go-Let’s Go’s site (hereinafter referred to as the “Site”) is licensed, not sold, to you. Subject to your compliance with these Terms and only for so long as you are permitted by us to access and use the Site, Let’s Go-Let’s Go grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Site, but only for your personal and non-commercial use and only on personal devices, applications, and equipment that you own or have a right to use and that we have made the Site available through. Except as otherwise expressly authorized in these Terms, you agree not to:
- Use the Site for any commercial purpose or for the benefit of any other person or entity, including by offering public performances or screenings of Content or by selling, reselling, renting, leasing, hosting, or otherwise commercially exploiting the Site or any Content or other portion therein.
- Copy, reproduce, duplicate, archive, store (other than standard browser caching), download (other than to a personal device through an authorized app marketplace), publish, license, distribute, publicly perform, publicly display, frame, stream, modify, translate, or make derivative works of the Site or any content or portion thereof, by any means.
- Reverse engineer, decompile, disassemble, or otherwise attempt to access the source code for the Site or any portion thereof, or access, use or exploit the Site or any portion thereof to build or develop a competitive or similar product or service.
- Remove, alter, circumvent, deactivate, thwart, or otherwise interfere with any content protection mechanisms or access control mechanisms (including territorial restrictions) in or otherwise used to protect the Site.
- Attempt to gain unauthorized access to the Site or any Account or portion thereof or any related networks, systems, servers, or equipment.
- Use any name, trademark, logo, or other materials, or any meta tags or metadata utilizing any of the foregoing, of Let’s Go-Let’s Go or its licensors without our express written permission; or modify, alter, remove or obscure any copyright, trademark or other proprietary notice on or within the Site or any content or product.
- Use any bots, robots, spiders, crawlers, or similar data mining, gathering, or extraction tools or code, whether automated, programmed, or manual, to access, use, copy from, or otherwise interact with the Site or to probe, scan or test the vulnerability of the Site and any related networks, systems, servers, and equipment.
- Interfere with or manipulate the Site, including by uploading or otherwise disseminating any virus, malware, ransomware, spyware, worms, or other software or malicious or disruptive code; or by taking any action that imposes or is designed to impose an unreasonable burden or load on the Site or any related systems, networks, servers, or equipment.
- Export the Site or any content or product in violation of any applicable laws or regulations, including without limitation United States export laws and regulations.
- Use the Site or any content or product in violation of any applicable third-party terms and conditions, any applicable laws or regulations, or for any otherwise illegal or unlawful purposes.
Any violation of these Terms or other unauthorized use of the Site by you, or otherwise under your account or on your computer, device, or equipment, will immediately terminate the limited rights granted to you under these Terms, and such termination will be without prejudice to any other right or remedy Let’s Go-Let’s Go or any other person may have under applicable law or in equity. Let’s Go-Let’s Go reserves the right to, in its sole discretion, exercise all rights and remedies and take any and all steps available to Let’s Go-Let’s Go, under law or in equity, including reporting you to and consulting and cooperating with law enforcement or governmental officials and seeking other legal or equitable remedies.
9.2
The material made available on the Site, including materials in linked sites directly or indirectly accessible from the Site, is provided ‘as is’, with no warranty of any kind, express or implied, including those of merchantability and fitness for a particular purpose. Any reference to linked sites or to third-party companies, products, or services by name does not constitute or infer its endorsement by Let’s Go-Let’s Go. Let’s Go-Let’s Go has used all reasonable endeavors to ensure that information provided through the Site is accurate at the time of inclusion, however, it accepts no liability for any inaccuracies, errors, or omissions in the site. The information available on the site may be incomplete, out of date, or inaccurate. Let’s Go-Let’s Go reserves the right at any time and without prior notice to make changes and corrections to the material on the Site. Let’s Go-Let’s Go accepts no liability for any loss or damage of whatsoever nature caused by the use or the inability to use the materials available on the Site or any linked site. All reasonable steps to ensure that the Intellectual Property of third parties is not infringed.
10. EXCLUSION OF LIABILITY
10.1
Except in the case of fraud, Let’s Go-Let’s Go, its Coaches, servants, employees, or agents accept no responsibility under any circumstances for any loss (consequential or otherwise), damage, expense, or delay suffered or incurred by customers or any other party arising directly or indirectly or in any way connected with the attendance of Members/the Pupil at the Classes (or any part of it) or any other act or omission on the part of Let’s Go-Let’s Go or any of its Coaches, employees or agents even if such act or omission is negligent.
10.2
Customers agree that any claim against Let’s Go-Let’s Go or any Coach, employee, or agent of Let’s Go-Let’s Go must be brought within 30 days of the event that gave rise to such claim. Any claim made thereafter shall be time-barred.
11. PRIVACY POLICY
Let’s Go-Let’s Go takes your privacy very seriously.
This Privacy Policy governs the way Let’s Go-Let’s Go collects, uses, maintains, and discloses your personal data. We are the data controller, responsible for the processing of any personal data you give us. We take reasonable care to keep your information secure and to prevent any unauthorized access to or use of it.
1. What personal data we hold on you
By using Let’s Go-Let’s Go’s site (hereinafter referred to as the “Site”) or providing your personal data to Let’s Go-Let’s Go, you signify your acceptance of having your personal data collected, used, and shared in accordance with this Policy. Personal data is any information which personally identifies you or your child.
Generally, we may collect from you the information that is described below and use it for the purposes described below. You can limit the information that you provide us by not submitting the online request forms described below, in which case you will not be eligible for the product or service requested in the form.
Let’s Go-Let’s Go is not responsible for the privacy policies or practices of websites operated by others, even if they are linked to the Site. If you choose to link to or from another website to or from the Site, you should refer to that other website's privacy policy and practices.
2. Why we need your personal data
We will only use personal data for any purpose for which it has been specifically provided. The reason we need customers’ personal data is to be able to run Let’s Go-Let’s Go’s club and arrange matches; to administer memberships and provide the membership services you are signing up to when you register with Let’s Go-Let’s Go. Our lawful basis for processing your personal data is that we have a contractual obligation to you as a customer to provide the services you are registering for.
3. Protection of your personal data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
4. Your rights regarding your personal data
As a data subject, you may have the right at any time to request access to, rectification, or erasure of your personal data; to restrict or object to certain kinds of processing of your personal data, including direct marketing; to the portability of your personal data and to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject, you are not obliged to share your personal data with Let’s Go-Let’s Go. If you choose not to share your personal data with us, we may not be able to register or administer your membership. We may update this Privacy Notice from time to time and will inform you of any changes in how we handle your personal data.
If you have any questions, please contact us at info@letsgolettsgow.com.
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Two decades of experience,
Fuelling Your Fitness Journey
Nurturing resilient and active young individuals, equipping them with the knowledge and skills needed for a lifetime of fitness.
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